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Hear From Our Happy Customers

    "So grateful to them!"
    I needed help, and Custom Engineering got to me fast and saved the day. Nick, the technician, was great. He was personable and intelligent and he got my repair done super fast. Thanks, Custom Engineering!
    - James T.
    "I don't know what I do without this company!"
    Chaz did an amazing job - straightforward and very helpful. Jason and Trey set up the furnace a week ago, and it runs amazingly! It's nice to stay warm again. They just repaired and replaced my bathroom exhaust fan, too. Thank you again!
    - Cesily W.
    "Custom Engineering took care of us right away!"
    Our initial call was after hours and not an emergency. We received a call first thing the next morning, and they came out within a few hours. Both gentlemen were very professional and knowledgeable, and were able to repair our furnace right then and there.
    - Reid K.
    "They have been an excellent company to work with."
    Always courteous & competent. They installed a new furnace, AC, garage gas heater, and ran a gas line into our laundry room. They stayed on the job until all was completed and we were extremely satisfied.
    - Terrance V.
    "10/10 Service!"
    Had Customer Engineering come out to my restaurant to diagnose my furnace and walk-in freezer. Brandon and Skylar, the techs, were amazing. Extremely friendly and knowledgeable. I will be using them for all my HVAC needs moving forward.
    - Taylor A.
    "This business is the best!"
    We bought our kitchen hood system from them, which they also installed (no small task). They are dependable, efficient, and do great work. Prices are what I would expect for the job. Don't hesitate to hire them.
    - Marinell S.
    "Nick was fantastic!"
    He got our furnace up and running again very quickly (on a Saturday!). Very personable and professional! We will definitely be using Custom Engineering Heating & Cooling again - thank you!
    - Krista W.
    "My experience with the company was great!"
    Chaz went above and beyond! He fixed my main house furnace and also advised me on my ceiling-mounted furnace in my back building. Thank you for your quick response. I will use you again!
    - Ann K.
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BE COMFORTABLE IN EVERY SEASON Check Out Our Preventative Maintenance Programs

With regular tune-ups, special discounts, and priority service, our programs will keep your equipment in quality shape year-round.

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Ask the Experts

Common Answers To Your Questions

Curious about heating and cooling? Our Custom Engineering team has you covered. Browse through common questions and find expert advice straight from our pros.

  • How often should I change my air filter?
    At the risk of telling you something you're tired of hearing, replace the air filter in your furnace on a regular basis. Dirty air filters reduce the amount of air flowing through a system and make the furnace work harder to maintain the temperature. How often you change the filter depends on the type of filter you use, if you have pets and the size of your equipment. Please give us a call, and we can give you proper guidance.
  • I am concerned about mold growth, what should I do?
    Molds are part of the natural environment. Outdoors and molds play a part in nature by breaking down dead organic matter, such as fallen leaves and dead trees, but mold growth should be avoided indoors. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on wet surfaces. There are many mold types, and none will grow without water or moisture. Click here to learn more about mold prevention in your home from the EPA.

    When humid air passes over chilled cooling coils, water condenses and drips through the coils into a collection pan, from which it continuously drains. Problems with these systems may occur when this water collects and becomes stagnant when it becomes blocked, either on the coils or in the drip pan. The pan will quickly grow mold that can infect your home with dangerous mold spores. Problems also exist when the HVAC ducting contains microscopic mold spores that stay continually present and blow contaminants around the home or office, often caused by mold in other parts of your home.

    You can do 3 things to prevent mold growth in your system:
    1. Preventative maintenance will ensure that the collection pan under the indoor coil stays clean and clog-free.
    2. Install ultraviolet lights next to the cooling coils to kill any mold or bacteria growing on the coils or collection pan.
    3. Keep your ductwork clean, and use a high-efficiency filtration system to keep your entire HVAC system clean.
  • Why is a system with matched components so important?
    A matched system is important for a variety of reasons. One is comfort. When all your components are properly sized for your home, you can control exactly how much heating or cooling you need so you can relax. Also, a properly sized matched system enables every component to perform as designed, meaning proper cycle times are maintained, humidity is controlled, and system sound is minimized.

    Another reason matched systems are important is efficiency. Most systems people buy are too large for their homes, which uses more energy than is needed for your home. A matched system outlined by a dealer who has completed a load calculation for your home provides just the right amount of heating and cooling you need, so you get the most value for your utility dollar.
  • Is Freon as a refrigerant being discontinued?
    Yes. As of January 2010, the refrigerant R-22 (what consumers call Freon®) is no longer allowed to be used in manufacturing new equipment. R-22 has been used as the "standard" refrigerant for many years but has been found to be harmful to our planet by our government. All new air conditioners and heat pumps use R-410A, the more "environmentally sound" refrigerant.

    R-22 is still the most commonly used refrigerant in existing air conditioning equipment in residential homes today. However, per the Montreal Protocol, caps have been established to eliminate the production of R-22. In 2004, there was a 35% reduction; in 2010, there was a 65% reduction; in 2015, a 90% reduction; and finally, in 2020 a 99.5% reduction in the production of R-22. This means that during the time of these reductions with high demand, the price of each pound of R-22 refrigerant could potentially skyrocket.

    If you are considering replacing your existing air conditioning equipment, most higher efficiency products have already switched to R-410A, the more "environmentally sound" refrigerant.

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